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First published Nov 17, 2023. Reformatted and updated March 27, 2025.
Unless you’re a global enterprise, it’s tough to cover cybersecurity with staff resources.
But you can’t ignore cybersecurity in today’s threat landscape.
The answer is managed cybersecurity services.
But what’s included in these services? How do you find the right MSSP (managed cybersecurity services provider) for your organization?
Here’s everything you need to know.
Managed cybersecurity services are any type of outsourced services covering cybersecurity functions. They typically include things like virtual CISO services, network monitoring, threat detection and response, SOC (security operations center), identity and access management, and more.
An MSSP (managed security service provider) typically offers these services, whether by themselves or as part of a larger IT service bundle. For example, here at Corsica Technologies, we cover IT services, consulting, data integration, and digital transformation, allowing our clients to bundle their services and save while also getting 100% predictable monthly billing.
The best MSSPs offer comprehensive, flexible coverage that can be bundled in different ways. Things are most cost-effective (and most secure) when your MSSP is also your MSP—your managed services provider for IT.
However, not all MSSPs offer truly all-inclusive services for one predictable monthly price.
Most MSSPs will create an additional project for initiatives like risk assessments or gap assessments.
Here at Corsica, we offer truly unlimited, all-inclusive packages. Here’s everything your bundle can include, as needed.
A compliance gap assessment measures your policies and processes against the relevant regulations at all levels of government, which can vary by state and industry. You get an easy-to-understand executive summary that tells you what’s wrong—and what you can do to fix it.
A cybersecurity risk assessment is a clearly defined process in which cybersecurity experts audit your systems against a rubric for defining acceptable risk.
If it’s been more than a year since your last cybersecurity risk assessment, then it’s time to do it again. This is particularly important if you need cybersecurity insurance, as renewing this insurance often requires assessing cybersecurity risk on an annual basis.
A risk assessment might sound similar to a gap assessment like those associated with NIST 800-171 or ISO 27001:2013. While there are similarities, risk assessments have one big difference.
Gap assessments can make it seem like the organization must mitigate all risks completely. This is impossible due to 1) limited resources, and 2) the excessive friction it would introduce to business processes.
In contrast, a risk assessment defines (and allows) acceptable risk while providing sufficient security—all without introducing unnecessary friction to operations.
A cybersecurity risk assessment should be conducted every year. This ensures that your managed cyber security provider stays on top of your evolving landscape and any vulnerabilities that may arise. Learn more here: The Nuts and Bolts of Cybersecurity Risk Assessments.
MSSPs typically don’t provide cyber security insurance. This is a separate product coming from a separate industry. However, your MSSP should be able to provide a warm handoff to a recommended cybersecurity insurer.
If your MSSP doesn’t have a recommendation, check out Cysurance. This next-generation risk mitigation company insures, warrants, and certifies security solutions deployed by enterprise end-users.
Hint: Corsica Technologies is a Cysurance-certified provider of cyber security services. In fact, this relationship allows us to offer the Corsica Secure Service Guarantee, which covers certain financial losses for our clients in the event of a cybersecurity incident. Reach out to us to learn more.
Want to make sure you qualify for cybersecurity insurance? Start your journey here: Cybersecurity Insurance Requirements: 9 Controls You’ll Need.
Absolutely! Regulatory compliance is an essential part of managed cyber security services. Your provider should be familiar with the regulation that applies to your company—and what it means for cybersecurity.
The first step in achieving regulatory compliance is a gap assessment, also known as a gap analysis.
The assessment process audits your organization’s processes and policies and compares them to the applicable regulations at the local, state, and federal level. The deliverable is an executive summary that outlines your standing—and steps for mitigation—in plain language.
Here are a few types of gap assessments typically covered by an MSSP:
If your organization falls under one of these regulatory frameworks, and you haven’t done a gap assessment in a while, it’s essential to find out where you stand.
Generative AI is so new, there are still a lot of unknowns. The field is still evolving, which means the impact of AI on cybersecurity is still evolving.
Believe it or not, generative AI like ChatGPT can pose a cybersecurity risk.
This is why the best MSSPs can help you define company policies regarding generative AI.
For Microsoft customers, we actually recommend Microsoft Copilot over ChatGPT. Copilot allows organizations to leverage the productivity of generative AI while avoiding the significant downsides of ChatGPT.
What’s the story here?
In a nutshell, Microsoft Copilot and ChatGPT appear superficially similar. Both are LLMs (large language models). They take written prompts, interpret them in light of statistical models, and produce text based on statistical modeling. But that’s where the similarity ends. Here’s what you need to know at a high level:
ChatGPT has no access to your internal company data, while Copilot is deeply integrated into your Microsoft 365 environment.
Copilot actually functions like a member of your team. It can work with your proprietary data and produce outputs that are contextualized to your operations.
Information entered in a ChatGPT prompt can leak out in ChatGPT outputs—because OpenAI uses text prompts to continue training the AI. This is a significant cybersecurity risk.
Microsoft Copilot does not use prompts to train the AI. Microsoft does not repurpose user-generated prompts for AI training. They deeply respect customers’ data privacy.
Read more here: Microsoft Copilot vs. ChatGPT.
Yes. The best MSSPs stay on top of emerging technologies and leverage them to the advantage of their clients.
AI is no exception. In fact, the most powerful cybersecurity technologies now use AI to detect threats and save the bandwidth of human experts.
This is especially important when it comes to SOCaaS (SOC as a service). This is an outsourced service in which an MSSP covers all SOC needs for a client. Learn more here: SOC as a Service.
First off, it’s important to understand the difference between an MSP and an MSSP.
An MSP (managed IT services provider) handles IT services such as infrastructure management, cloud system management, and so on.
An MSSP (managed cybersecurity services provider) handles all things cybersecurity.
Most organizations will get the best results working with a combined MSP/MSSP. Then you get one expert team handling cybersecurity and IT with an integrated approach.
The best MSSPs offer significant benefits that are difficult to achieve any other way. Here are the main drivers for choosing cyber security managed services.
Does your IT team have the tools to spot threats proactively? Even if they do, can they respond proactively? Or are they busy putting out fires with wireless access, crashing desktops, and server patches?
Cyber security really requires dedicated professionals. But those people don’t come cheap—and they’re difficult to keep on staff. Which leads us to another benefit of managed services.
It’s no secret that cybersecurity experts are expensive to hire in-house, earning an average of $120,000 per year.
Consider the fact that one expert isn’t enough. You’ll need a team of professionals to provide full coverage. CSO reports that “at the $100 million mark, most companies have between one and nine full-time security workers.”
Here’s a list of common cybersecurity titles and specializations. Note that a robust cybersecurity practice requires many of these roles—and this list isn’t exhaustive.
For most organizations, it’s simply too expensive to hire (and keep) these experts on staff. They can earn a top salary anywhere they go. They tend to churn frequently due to stress and the abundance of opportunities available to them.
In contrast, managed services provide access to the right cyber security professionals at a highly affordable rate. Since cyber security becomes a line item with an SLA, rather than an in-house team, you get the certainty you need without the burden of internal management.
Your network and IT needs are always changing. Your team may grow or shrink, which means a change in the number of end user devices connected to the network. You may enable remote workers—or bring people back to the office. New projects, lines of business, or partnerships may introduce changes in your IT needs.
Every time your IT needs change, your cyber security needs change. Change management for both IT and cybersecurity can be challenging to handle in-house. Software licenses, patches, hardware upgrades, regulatory compliance—this is one big, complex beast.
Managed cyber security services offer an advantage here too. You get an expert partner who handles your change management in regards to cyber security. Everything goes under one line item, and you know who to call when you have questions.
Do you know what regulations your organization must comply with? Do you know how they impact cybersecurity?
This is an area where managed cyber security services really stand out. A provider who works with many companies and industries maintains expert knowledge of all relevant regulations. Whether it’s HIPAA, CMMC, or an obscure regulation applying to your industry, an expert provider can explain what you need to do to achieve (or maintain) compliance. They can also implement the necessary cyber security controls.
Do you have the resources to stay on top of evolving cybersecurity trends? Most companies don’t unless they’re a multi-billion-dollar enterprise. For the rest of us, outsourcing to a trusted partner gives you a single line item, SLAs, and the knowledge that your MSSP has it covered.
The more resources you can put behind cyber security, the better. New threats are emerging all the time, and the pace of change has only increased since the pandemic. Managed cybersecurity services allow you to respond much faster than you could with limited in-house resources. You get access to an entire team of cyber experts who keep up with the latest threats as well as best practices.
A SOC (security operations center) is the heart of any cyber security practice. It’s a team of experts who continuously monitor the organization’s networks, devices, and general IT infrastructure for cyber threats. When they detect a threat, they investigate and respond, minimizing damage.
A SOC is challenging to assemble (and maintain) in-house. Cybersecurity professionals are in high demand. When you outsource this function through SOC as a service, you take a significant headache off the table.
Let’s be honest, most IT teams have no time to work on cybersecurity. There’s simply too much going on. They spend all their time on reactive responses rather than proactive monitoring and mitigation.
Janet’s laptop just broke again, and she’s giving a big presentation today.
Wifi is down at the satellite office.
You’re behind on patches… again.
When you outsource cyber security, you get time back to focus on your core mission—supporting the business from a technology perspective. That’s a huge advantage, and a huge headache removed.
Cybersecurity is essential to preventing downtime, data breaches, and damaged customer relationships. A cyber breach can tarnish your reputation and relationships, ultimately impacting revenue. While we hear about devastating cyber breaches in the news, we never hear about companies that prevented an attack.
Disaster avoided doesn’t always seem noteworthy, but consider the opposite. Bad press can spin out of control. Once your reputation is damaged, it’s almost impossible to recover it.
Outsourcing to an MSSP allows you to protect your assets without the cost and operational challenges of an in-house team. It’s a seamless way to get where you need to go in cybersecurity.
Multibillion-dollar global enterprises may have the resources to add top-tier professionals to their staff—and to manage these professionals as a cohesive team.
For the rest of us, in-house cybersecurity is often out of reach.
That said, even large enterprises get significant cost savings and reduction of headaches from outsourcing.
At the end of the day, organizations of all sizes, in all industries, gain cost savings and better security when they choose an expert service provider for cyber security. Here are some scenarios that we see most frequently.
What does this look like in real life?
Check out this customer video to see how Medpoint succeeds with managed cyber security services.
According to IANS, the average portion of the IT budget allocated to cybersecurity has grown 34.9% since 2020—from 8.6% to 11.6%.
That’s for companies of all sizes. When you look at IANS’ information for organizations with <$100M in annual revenue, the allocations look quite different.
Using IANS’ data, that means a typical $100M company can be expected to budget $2.78M for cybersecurity.
Even a smaller organization at $10M could be expected to set aside $278,000 for cybersecurity.
If that seems like a lot, consider the cost of a breach.
Clearly, the cost of a cybersecurity incident can be catastrophic. How do you know if you’re controlling cybersecurity spending appropriately while also mitigating risk effectively?
Welcome to our next topic, cybersecurity ROSI. Let’s unpack that.
It’s essential to quantify the value of cybersecurity investments. But doing so can be quite difficult.
For one thing, traditional ROI isn’t the right concept (or calculation) to quantify the value of cybersecurity investments. ROI is about revenue that can be attributed to an investment. For example, a marketing campaign might have a specific cost, and marketers may be able to attribute specific leads (and customers) to this campaign. An ROI calculation is possible because the investment was designed to drive revenue, and a proportion of revenue can be tied back to the campaign.
Yet cybersecurity isn’t a revenue-driving endeavor. Telling customers about your security investments will give them greater faith in your company, and it will increase your brand equity, but it won’t drive new business.
This is why you should evaluate cyber security managed services in terms of ROSI—return on security investment. This formula looks quite a bit different from ROI.
ROSI = ([ALE x mitigation ratio] – cost of solution) / cost of solution
See how the formula works with our FREE calculator below.
There’s a lot to know about this formula, particularly the variables labeled “ALE” and “mitigation ratio.” ALE refers to “annualized loss expectancy” in dollars, while the mitigation ratio expresses the effectiveness of the solution in stopping all attacks that it addresses.
Check out this in-depth article to learn more: Calculating Cybersecurity ROI/ROSI.
Bottom line, it’s essential to calculate the return from a cybersecurity investment in the right financial terms.
It may be challenging for other stakeholders to move away from an ROI calculation, but once you explain how ROSI works (and show the numbers), it should become clear how valuable your cybersecurity investment really is.
Unfortunately, not all MSSPs are created equal. It’s important to educate yourself as you assess vendors so you can vet them properly.
So how do you evaluate and hire the best MSSP for your organization?
Here are some essential characteristics of a top-notch MSSP.
How long has the provider been in business? While cyber security managed services are always evolving, you want a company with a long tenure and a deep bench. The more collective experience your MSSP has, the better.
What do other customers think of the company? Check out their reviews on Google, G2, and other sites. Read a wide sample of reviews, from 1-star to 5-star. No company is perfect, but a slice of life as experienced by other customers can help you understand an MSSP’s strengths and weaknesses.
Some MSSPs specialize in certain managed services. The best providers cover every type of cyber security service. You’ll want to make sure your provider offers the services you need. However, consider the fact that a non-comprehensive provider doesn’t have much incentive to alert you to services you don’t know you need.
For this reason, it’s usually best to look for a provider who does it all. Since cyber security intersects with IT managed services, you’ll want to consider a combined MSP/MSSP as well.
Hint: That’s what we’re all about here at Corsica Technologies.
Believe it or not, some MSSPs don’t remediate security incidents. Rather, they only notify you when there’s an issue.
Then it’s your problem to fix it.
Here at Corsica Technologies, we believe no one should have to remediate their own cyber security incidents. You have enough on your plate with existing IT tasks, so why not engage a trusted partner who not only notifies you, but remediates issues?
Cyber security managed services have to work for your budget. You’ll want to make sure your provider knows how to make cyber security work for you.
That said, you’ll also want to become familiar with recommended budget proportions for cybersecurity. As we noted above, organizations with <$100M in annual revenue should typically budget 2.78% of annual revenue for cyber security.
Managed services aren’t much good if your provider doesn’t have cyber security certifications.
But which certifications matter most? Here are some of the most important ones to look for.
This is only the tip of the iceberg. Check out all of Corsica Technologies’ cybersecurity certifications.
Zero Trust Architecture (ZTA) is critical for legacy organizations as the cyberthreat landscape continues to evolve. In a nutshell, Zero Trust is an approach that makes it difficult for a hostile actor to move within a network or system once they gain access. The model has four maturity stages and requires continual evolution. Since it’s difficult to manage in-house, it’s a key component of cyber security managed services.
Learn more here: Zero Trust for Small Businesses.
Some companies claim to be a combined MSP/MSSP, but they actually outsource the cyber security component.
When an incident occurs, the third-party MSSP notifies the MSP—and does nothing else.
This is not a good arrangement. You want a true combined MSP/MSSP—one who doesn’t outsource cyber security. This ensures that your provider’s teams work closely together, offering a holistic approach to cyber security and IT managed services.
If you don’t have a C-level executive in IT or cyber security, your managed services provider should be able to provide one. A virtual CIO/CISO provides C-level insight, consulting, strategy, and direction under a fractional-time model. This gives you the power of deep professional experience without the expense of keeping this person on staff. Learn more here: Virtual CIO Services.
Some MSP/MSSPs want to take over all IT operations—even if it means pushing out existing IT staff.
If you find a company like this, run for the hills!
The best MSP/MSSPs are flexible enough to fill your gaps without trying to take over. The relationship has to work for your organization and your team first. The right provider will recognize this from the very start.
How often do you want to check in with your MSSP? What response times do you need for phone calls, emails, and tickets? Make sure you ask tough questions and get the answers you’re looking for.
Contact us today to get the managed cybersecurity services you need.
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