Frequently Asked Questions
Got questions? We’ve got answers. Here’s everything you need to know about Corsica Technologies, managed IT, cybersecurity, and more.
Who needs an MSP (managed services provider)?
Global enterprises have the resources to hire the staff they need to cover every technology function.
For the rest of us, it’s tough to meet your needs with staff resources alone. A good MSP is flexible, ready to provide fully managed services (if you don’t have a team) or co-managed services alongside existing staff. It’s all about covering your gaps.
In fact, a comprehensive MSP steps in exactly where they’re needed, providing diverse services such as:
If you need help with any of the above, an MSP like Corsica is the answer. That’s why we’re here!
What should I look for in a technology services partner?
Look for a partner who meets your needs in two essential ways:
- The right capabilities and services
- Acts like a true partner (easy to work with)
Both components are critical. A partner can have all the right capabilities and services, but if they’re a real pain to work with, the relationship may cause more headaches than it’s worth.
On the other hand, a partner could be great to work with—but if they have inexperienced technicians or they don’t cover all your needs, then things still aren’t working.
In terms of capabilities and services, look for a partner who covers all your needs:
In terms of finding a provider who acts as a true partner, look for these characteristics:
- Unlimited technology services for one predictable monthly price (i.e. no nickel-and-diming)
- Approachable, professional, and empathetic
- Has a “can-do”attitude
Here at Corsica Technologies, we’ve got it all covered. From unlimited services to predictable pricing and a “can-do” company culture, we’re making life easier for the people we serve. Contact us today to see what life could look like as a Corsica client.
Are you just another MSP? How is Corsica different from other providers?
Most MSPs claim to be a true partner, but they don’t deliver. Rather than valuing the relationship, they nickel-and-dime their clients when it comes to billing. Fluctuating ticket counts and workstations can create unpredictable invoices. This helps the MSP—but it doesn’t help you.
That’s why we’re fixing the managed services experience for companies that deserve better. We are the only managed service provider to offer unlimited technology services for one predictable price. That’s what makes us so different. It’s really that simple!
As far as our specific services, we cover essential initiatives like IT, cybersecurity, and digital transformation—but we also cover more technologies than most MSPs do. We also handle EDI and data integration services, which are highly specialized.
In other words, you can hand off as much of your technology to us as you want. And you can do it for one simple monthly price.
So no. We’re not just another MSP.
Want more details? See how Corsica compares to the alternatives.
Do you really handle EDI as well as IT and cybersecurity?
Yes! We’re one of the few technology service providers who covers EDI solutions in addition to standard services like IT and cybersecurity. Our career experts in B2B Integration and EDI work closely with our cyber and IT teams to ensure all your essential systems run smoothly—with a strong security practice at the core.
In fact, this is one of your biggest advantages. It allows you to work with one provider instead of acting as a referee between different partners who don’t care about mutual success. Here’s how our coverage looks:
We already have technology staff. Can you work alongside us?
Absolutely! Our services are flexible. We can cover all your needs in a “fully managed” scenario—or we can act as an extension of your staff in a “co-managed” scenario. It all comes down to what resources you have today, what you need, and where your gaps and goals are.
We only need cybersecurity, not IT or EDI. Are you flexible?
Yes! Our services are designed to work around your needs. We are the team that will say YES to your requirements and what you need. We realize that when you need technology support you need a team that will respond and resolve quickly.
Contact us and let us know what you’re looking for.
We already have IT services. Do we need a cybersecurity solution?
Cybersecurity is a distinct need that requires constant monitoring as well as a strong strategy. If a threat arises, there’s no time to assemble a team to get up to speed. You need that team in place, and they need sophisticated tools to detect threats, respond, and defend your business.
Do you offer strategic help as well as technology administration?
Absolutely! Our flagship service package, Corsica Secure, includes consulting from a vCIO/vCISO (virtual CIO/CISO). This C-level leader is a career expert in technology who works alongside you to plan out a 3-year technology roadmap, ensuring you never get blindsided by a technology investment.
We also offer project-driven consulting outside of our recurring services. Just get in touch with us to learn more!
What does life as a Corsica client look like?
Great question. Everything we do is ultimately about people, and you’ll see that reflected in our day-to-day interactions. You shouldn’t have to deal with techs who don’t care and can’t actually fix the problem. We only hire next-level humans who are career experts in their fields.
Our team is:
- Approachable and empathic
- Responsive and respectful
- Intelligent and experienced
- Proactive problem-solvers
Our internal processes and operations are built for one purpose—to make life easier for you. To facilitate this, every client has expert personnel assigned to their journey:
- Customer Experience Advisor
- Onboarding Admin
- Account Executive
- vCIO/vCISO (virtual CIO/CISO)
As far as communication, our team is always available 24/7/365 for any technology problem. Because our pricing is simple, you’ll never get billed more when you need more. It’s all included. This empowers your team to go on doing what they do best—rather than fighting technology problems.
Who staffs the Corsica Technologies Security Operations Center (SOC)?
Our SOC is staffed by security analysts, security tool specialists, and network engineers. It has separate administrative privileges and is distinct from the Corsica Technologies Help Desk.
When does the contract start?
Your monthly support contract typically starts as onboarding nears a close; however, if the need arises, we can begin support during the onboarding phase. A shared understanding of the optimal start date for the contract is something that we mutually decide during conversations leading up to the contract signing. We do our best to begin the monthly recurring expense on the first day of the month, but we are happy to pro-rate months and accommodate as needed.
What happens if I need critical assistance after regular business hours?
We provide 24/7/365 support. Our team will take action on critical after-hours incidents.
If I have a question about a day-to-day IT issue, who should I contact?
Direct all day-to-day questions to our support team at service@corsicatech.com or (855) 411-3387.
What will it look like to work with the consulting team at Corsica Technologies?
The consulting team at Corsica Technologies works with you to make sure you are using the right technology, at the right time. Immediately after becoming a managed partner, they will work with you to identify critical remediation items so your environment is secure and supportable. As the partnership matures, they continue to be forward-thinking and help you plan for the future so that technology does not become a bottleneck for growth in your organization but enables your organization to gain a competitive advantage.
What will it look like to work with the Corsica Technologies Chief Information Security Officer?
The Corsica Technologies Chief Information Security Officer is available to clients on an ongoing basis to help identify and review security risks, plans, and policies, and advise clients about the ways they can further secure their organizations, balancing risk and accessibility. Custom policy development and industry-specific compliance assessments, audits, and reporting are not a part of this service offering but can be provided as separate engagements.
What if I do not have the budget to remediate all my critical remediation items?
At the end of the onboarding process, you will be provided a three-year technology roadmap to address critical items in your technology environment. If you choose not to undertake these measures within the prescribed timeline, it limits our ability to provide a high-quality service. This means that time spent remediating items that were addressed as critical may be billed on an hourly Time and Materials basis.
Do I need to give up Admin credentials for my environment?
Our desire is to partner with you, not to take over. We require Admin credentials to provide you the level of service you are expecting, but shared ownership of passwords can be discussed and agreed upon on a case-by-case basis.
Will my agreement automatically renew?
Yes, the agreement will auto-renew for a similar term unless termination is requested at least 60 days prior to the end of the initial or any subsequent term. A partnership built over a three-year period is incredibly meaningful and we rarely come across scenarios where a client chooses to discontinue service.
What is the best way to pay?
ACH is the preferred and most commonly used payment method.
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