How Edgefield County Improved IT Infrastructure, Ticket Resolution Time, and Cybersecurity by partnering with Corsica Technologies for Comprehensive Government IT Services.
Challenge
Mounting technical debt, inconsistent IT support, and slow issue resolution
Solution
Comprehensive managed IT services including service desk, proactive monitoring, and cybersecurity
Results
Stabilized IT infrastructure, 78% faster ticket resolution, 40% lower cyber risk
About Edgefield County
Rooted in Tradition, Aiming for Tomorrow
Edgefield County, South Carolina, is a historically rich rural county known for its agricultural roots, legacy in gunsmithing, and as the birthplace of long-serving Senator Strom Thurmond. With a modest population, the county’s traditional Southern culture has been shaped by farming, manufacturing, and its ties to nearby Augusta, Georgia. Like many rural municipalities, Edgefield County balances preserving its heritage with adapting to modern operational needs.
On the Edge of IT Fatigue
Tackling Technical Debt, Delays, and Problematic Response Times
Edgefield County’s internal IT team faced significant hurdles managing their technology infrastructure. Mounting technical debt, coupled with inconsistent response times for endpoint management, cybersecurity incidents, and Microsoft licensing updates strained their limited resources. The lack of centralized IT processes and poor visibility into their asset inventory created bottlenecks, leading to critical issues often taking over two weeks to fully triage and resolve. This reactive approach hindered the county’s ability to serve its constituents effectively and exposed it to unnecessary risks.
Clearing a Path
Edgefield’s Vision for Smarter IT and Cybersecurity
Edgefield County needed to transform their approach to IT management to better serve their community. Their primary objectives included:
- Reducing resolution times for technical issues to minimize disruption to county services
- Implementing proactive monitoring to identify and address problems before they affected operations
- Strengthening cybersecurity protections to safeguard sensitive county and constituent data
- Optimizing their Microsoft environment for better licensing efficiency and cost management
- Establishing centralized visibility into their IT infrastructure for improved decision-making
"We are extremely pleased with the transformation Corsica has brought to our IT operations. Their team has not only resolved our immediate technical challenges but has also given us a strategic roadmap for technology that supports our mission to serve our community effectively."
— Peter Detmers, Director, Information Technologies, Edgefield County South Carolina
A Cutting-Edge Collaboration
Managed IT and Cybersecurity for Edgefield County
By partnering with Corsica Technologies, Edgefield County gained access to enterprise-grade IT support and security solutions tailored to their specific needs. Corsica implemented:
- A fully managed IT service desk providing responsive, expert support for county staff
- Proactive endpoint monitoring to detect and address issues before they escalated
- Compliance-focused cybersecurity protections to safeguard county systems and data
- Centralized tooling that gave county leadership real-time insights into their IT environment
- Standardized IT workflows that improved efficiency and consistency across departments
Corsica’s team worked closely with county officials to understand their unique challenges and develop a customized approach that aligned with their operational requirements and budget constraints.
Harvesting Results
Edgefield Reaps the Benefits of Modern IT
The partnership with Corsica Technologies delivered immediate and substantial improvements to Edgefield County’s IT operations:
- Within 90 days, Corsica stabilized the county’s IT infrastructure, creating a solid foundation for ongoing operations.
- Average ticket resolution times decreased 78% from over two weeks to under three business days.
- User satisfaction significantly increased as staff experienced more reliable technology support.
- The Microsoft environment was optimized for licensing efficiency, improving functionality while controlling costs.
- Cyber risk exposure dropped by over 40%, enhancing protection of sensitive county data.
- County leadership gained confidence in their IT systems, allowing them to focus on delivering core services to constituents.
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