💡Cloud Cost Optimization Guide

IT Outsourcing Companies: What to Look for in a Partner

George Anderson
July 1, 2025
IT Outsourcing, Managed IT Services

As technology, cybersecurity, and business strategy evolve rapidly, it’s tough to meet your IT needs through staff hiring alone. Challenges like unspecialized skillsets, limited bandwidth, and employee churn aren’t going away.

This is why many businesses turn to an IT outsourcing company. This type of partner supports your operations and your essential technology, whether they handle all your needs or work alongside your team. The best providers can handle either scenario.

But what should you look for in an outsourced IT company?

What sets the best providers apart?

Here’s everything you need to know.

Key points:

1. Why choose an IT outsourcing company?

Even if you have an IT team, it’s tough to cover all your needs through staff hiring. Lack of specialized experience and shift availability can limit your internal capabilities.

What if you need more?

IT outsourcing companies overcome these challenges, offering fully managed services or co-managed services alongside your team. Whichever model suits your organization, here’s what you get when you outsource IT.

It’s challenging to pivot to new strategic initiatives with staff resources alone. An IT outsourcing company evolves alongside you, bringing much-needed flexibility.
As your support requirements fluctuate up and down, it can be tough to staff your IT team appropriately. An outsourcing company offers the scalability you need—and the best companies adapt to your shifting requirements without changing their monthly cost. Learn more here: Unlimited IT Support Services.
Comprehensive coverage. Staff resources may have expertise in some technologies, but what about specialized disciplines? The right IT outsourcing firm can fill your gaps with expert consultants and technicians who specialize in AI, EDI, data integration, cybersecurity, and much more.
24/7/365 support. If you have a limited IT team—or no IT team at all—then it’s tough to get the 24/7/365 coverage you need. An IT outsourcing services company solves this problem with round-the-clock support.
Financial value. An IT outsourcing firm provides more coverage than most small IT teams—and they do it at a significant discount when compared to full staff hiring. Most of our clients get access to a comprehensive team for roughly the cost of one staff hire.
Regulatory compliance ownership. It’s tough to achieve regulatory compliance if you have a small IT team (or no IT team). An outsourcing company solves this problem by bringing proven processes to the table—not to mention human experts—to achieve and maintain compliance.

2. What sets apart the best IT outsourcing companies?

There are many IT outsourcing firms to choose from. After all, every organization in the world needs IT help.

But what sets the best IT companies apart?

How do you find a partner who’s qualified to help with your unique challenges?

Here’s what you should look for—both in technical capabilities and “soft skills.”

A) Technical capabilities of top IT outsourcing companies

IT, Cloud, and Hardware. Your IT outsourcing partner should have deep experience with the core of IT. Network infrastructure, cloud systems, and hardware of all kinds fall into this category.
Cybersecurity. IT and cybersecurity are no longer separate disciplines. Every IT system requires cybersecurity controls. Your outsourced IT company should have deep expertise in cybersecurity as it relates to every system and device that your organization uses.
Practical AI. Is your organization equipped to leverage AI effectively, safely, and securely? Most companies need help here. That’s why the best IT outsourcing firms offer comprehensive consulting, implementation, and managed services for AI.
Data Integration & EDI. Here’s where the best providers stand apart. Most IT companies can’t handle outsourced data integration or EDI. These are specialized disciplines. But here at Corsica Technologies, our data integration and EDI team works closely with our other specialists to provide integrated support for all your essential technologies.
Consulting and Strategy. Whether or not you have an IT leader on staff (or if you are one), there are times when you need an outside perspective. New technologies, new business strategies, and changing customer expectations all contribute to shifting technology requirements. The best outsourced IT companies provide expert consulting alongside hands-on services, ensuring you get strategic clarity and detailed plans of execution.
Business Transformation. Continuous change is the norm in business and technology. Are you leveraging new technologies as well as you could? Business transformation (also called digital transformation) empowers you to select and implement the right technologies to simplify your processes and delight your customers. The best IT outsourcing partners can assist with these initiatives from strategy to implementation and ongoing management.

B) Soft skills of top IT outsourcing firms

Technical capabilities are essential if you’re going to outsource IT services.

But they’re not enough.

Your partner’s team should also display excellent soft skills, empathy, and interpersonal communication.

“Corsica didn’t come in and say, here’s what we can do for you, we can get rid of your IT dept. No, they want to work hand in hand with you and be a partner. It fits our model to a T.”

—Greg Sopcak, 1st VP of IT

See Greg’s story →

Easy to work with. Your outsourced IT team should be passionate, polite, and responsive. There’s no room here for bad attitudes or low prioritization.
Strong empathic skills. Outsourced IT is ultimately about helping people. Your partner’s team should reflect this fact with strong empathy for you, your organization, and the challenges faced by your team and your customers.
Full ownership of issues. The whole idea of outsourcing is to find someone who can own your IT support needs. Your outsourced team should demonstrate full ownership of systems, issues, and fixes.

These are the qualities we look for in team members here at Corsica Technologies. They’re part of what sets us apart. Learn more here: The Corsica Difference.

3. How much does an IT outsourcing company cost?

Outsourcing some (or all) of IT is more cost-effective than 100% staff hiring.

But what do these services typically cost?

How much will you pay?

The answer depends on two factors:

Your specific requirements
Your IT company’s billing model

Pay attention to your provider’s approach to billing. Most outsourced IT companies will charge by the hour for services rendered. This means that your cost can fluctuate up and down every month as your service needs change.

That model may work for some customers, but it also introduces challenges. It’s tough to stick to a budget when things you can’t control (like your support needs) are completely unpredictable.

That’s why the best IT outsourcing providers offer unlimited service consumption for one predictable monthly price.

You don’t have to worry about your support needs fluctuating. The monthly price in your contract is the price you’ll pay—for the duration of the contract.

That’s our model here at Corsica Technologies.

Want to learn more? Check out our Outsourced IT Cost Savings Calculator.

The takeaway: Outsource your IT services to the right company

Whether you need fully managed services or a co-managed relationship, the key is to choose the right outsourcing company for your IT needs. Look for comprehensive technical capabilities, great soft skills, and 100% predictable monthly pricing. That’s what we offer here at Corsica Technologies. Get in touch with us today, and let’s take the next step on your IT journey.

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