It’s getting harder and harder to cover all your IT needs with staff resources. Issues like employee churn, rising salaries, changing technologies and strategies, and limited skillsets all add to the challenge.
This leads to the million-dollar question:
Should you outsource your IT department?
The right answer looks different for every organization. That said, most companies will see significant benefits from full or partial outsourcing—provided they choose a great partner for IT outsourcing services.
Here’s what you need to know as you consider outsourcing.
Do you have to fire your IT department to outsource?
If your IT staff is a great fit—and you just need to fill your gaps—then you don’t need to eliminate your internal IT department.
In fact, the best IT outsourcing companies don’t try to take over if that’s not what you need. Rather, they work with you to understand what strengths you have on staff already, where your challenges lie, and what the right mix could look like.
Could outsourcing lead to a shakeup in staffing?
Yes, but only if you believe that needs to happen.
More often, we see our customers fall into two categories:
- Those with no IT staff, who need comprehensive coverage through fully managed IT services.
- Those with some IT staff, who need help filling gaps with specialist expertise, 24/7/365 support, strategic perspective, and support for complex technologies like EDI, data integration, or AI.
Here at Corsica Technologies, we align ourselves with a client’s unique requirements and the intentions of stakeholders. Whatever the mix of in-house and outsourcing, our goal is to support and augment an organization’s capabilities to meet strategic objectives.
Is outsourcing the same as offshoring?
You can certainly outsource your IT department to an offshore provider. However, companies often come to us after this approach has created problems. Here are the most common issues we see:
- Differences in time zone, language, and culture have made it challenging for offshore resources to provide the level of service that the organization requires.
- Technical expertise may be lacking, making it difficult for offshore resources to meet expectations.
- Key strategic functions were outsourced when they should’ve been retained in-house or assigned to a more qualified IT outsourcing provider.
- Outsourcing was approached as a cost-cutting measure with limited consideration for the complexities of critical technology and infrastructure.
US companies can overcome these challenges by outsourcing their IT departments to US-based partners with proven expertise. That’s what we recommend here at Corsica Technologies—where our team is based entirely in the United States. Learn more about our US-based support here: Corsica Office Locations.
What are the pros and cons of outsourcing your IT department?
Outsourcing your IT department comes with benefits as well as potential drawbacks. Here’s everything you should consider.
Benefits
- Broad perspective. An outsourced IT provider works with many clients in many industries. They get visibility into trends, patterns, and best practices that you can’t replicate with internal resources alone. This is a great benefit if you engage your provider for consulting on strategic IT decisions.
- Flexibility and scalability. Nothing stays static in the world of IT. Whether it’s seasonal shifts in business demand, new strategic directions, emerging cyberthreats, or end-of-life technology, an organization’s IT needs are always fluctuating. Outsourcing your IT department empowers you to respond to changing requirements.
- Comprehensive expertise. Most organizations can’t justify staff hiring for highly specialized IT requirements. Doing so may be cost-prohibitive, the resource may not have enough work to do, or both. Outsourcing is a huge benefit here—particularly if your IT provider handles complex technologies like AI, EDI, and data integration, as we do here at Corsica Technologies.
- 24/7/365 coverage. If you have an IT team working regular business hours, it’s tough to get coverage for nights, weekends, and holidays. But many organizations need 24/7/365 support—especially in terms of cybersecurity monitoring and incident response. You can solve this problem when you outsource your IT department, whether in whole or in part.
- Affordability. Outsourcing gives you access to an entire team of IT and cybersecurity experts—often for roughly the cost of one staff hire. That’s a significant value.
Drawbacks
- Less control. The best IT outsourcing companies start to feel like part of your organization—yet they still have to take their own approach in some areas, ensuring they can serve all their clients efficiently. Most outsourced providers will require clients to conform to at least some of their policies and procedures. (Note, however, that this is often a benefit to the customer, as the provider has aligned their policies with best practices.)
- Potential variable cost. Most outsourced providers don’t offer 100% predictable monthly pricing. (Corsica is the exception—but we’ll get to that in a moment.) With most providers other than Corsica, your cost will go up and down every month as your service consumption varies. This may work fine for an organization with high margins, but it’s challenging in scenarios with tighter margins, fixed budgets, or unpredictable cashflow.
- Potential tension with internal IT staff. If you have your own IT employees, outsourcing can turn controversial if the transition and the ongoing relationship aren’t handled with care. Staff may feel that the outsourcing company is a threat. These challenges can be avoided with careful planning and transparent communication, but it’s good to be aware of them. (Note: A good outsourcing provider can help you plan for a healthy transition and a positive ongoing relationship between staff and the provider.)
Maximizing the benefits (and minimizing the drawbacks)
With the right approach, you can get the most out of outsourcing while reducing or eliminating any negative effects. Several key principles will help you do this.
- Consider the tradeoff between control and responsibility. If an IT outsourcing partner recommended doing something differently to align with best practices, how would you respond? Is it essential that this process or system keep running the same way, or could you gain efficiency by aligning with best practices?
- Look for a provider with 100% predictable monthly pricing. Here at Corsica, your monthly price will never change for the duration of your contract—even as your service consumption goes up or down. We’ve structured our billing this way to remove any barriers that might prevent our team from acting as a true partner—and to make it easy for you to stick to a budget. Our billing model is uncommon, but it’s a huge part of our success.
- Seek out a true partner and plan your onboarding carefully. The right outsourced IT provider should act as a partner to any existing IT staff—not a threat. Make sure your provider really views themselves as a partner—and make sure they can help craft a smart communications and onboarding plan to harmonize your internal IT staff with their team.
What are some signs that you should outsource your IT department?
Here are 19 telltale signs that you may need outside help with IT.
- End users are complaining about the responsiveness and expertise of internal support.
- You’ve had more than one critical outage in the last year.
- You’ve sustained a successful cybersecurity attack in the last year.
- IT or cybersecurity issues have directly affected customers in the last year.
- With rising salary costs, you can’t afford to replace a staff member who left.
- You can’t find (or retain) skilled IT talent.
- Internal support has many unresolved requests and a long average resolution time.
- Internal support can only put out fires—they have no time for proactive, strategic initiatives.
- You have only basic cybersecurity controls and a limited cybersecurity strategy (or none at all).
- You can’t find new staff resources to support legacy on-premises systems.
- The business doesn’t believe IT is aligned with key strategic initiatives.
- You need to achieve regulatory compliance, but you don’t know where you stand, and neither does your team.
- Customers are complaining about your technology, but you lack the internal resources to create a strategic plan for upgrading your customer experience.
- Many of your computers will become obsolete when Windows 10 becomes end of life, but you lack the capital to replace them. (Hint: An outsourced IT provider can help with hardware as a service, also known as HaaS.)
- You desperately need a wifi upgrade, but you lack internal expertise and/or capital to pull off a large replacement project or continue maintaining equipment. (Hint: Corsica can assist with network-as-a-service offerings.)
- Data integration or EDI issues are causing your customers to turn to the competition.
- You know you need to empower your team with strategic AI solutions, but you don’t know where to start, and you’re concerned about data security.
- You’re struggling to support custom software solutions and wondering if an off-the-shelf approach would work better.
- You’re considering going through an M&A process, either as the buyer or the seller, and you’re unsure how to integrate the technology environments of two different organizations.
What IT services are best outsourced vs. kept on staff?
The right answer will be different at every organization. However, consider factors such as staff skillsets, bandwidth, operational impact, and strategic importance. We typically suggest these principles when considering which services to outsource.
- Is the service a core competency for the business? If your company sells software, you may want to develop your software in-house. However, if a service (like proactive server management) isn’t a core strategic competency and doesn’t differentiate you from the competition—rather, it’s a “must do” to keep the lights on—it may be a good candidate for outsourcing.
- Is there a strong business case for keeping the service in-house? Perhaps the service requires deep knowledge of your customers’ business or privileged knowledge of the inner workings of your organization. While a good outsourced provider will learn these things and abide by an NDA, you may prefer to keep this information and expertise in-house.
- Do you have great staff resources who already excel at the service? If you have a passionate server guy on staff, and he takes full ownership of your servers and does great work, you may want to keep him around. In cases like these, an outsourced IT provider can serve as his backup while also covering additional services.
Keeping these principles in mind, here are some of the most popular IT services that our clients choose to outsource.
1. Outsourced cybersecurity services
- MDR (managed detection and response)
- SIEM (security information and event management)
- Mobile device management
- Microsoft 365 security monitoring
- Cybersecurity alerting and containment
- Dark web monitoring
- Managed patching
- Phish testing and cybersecurity awareness training
2. Outsourced IT services
- Outsourced cloud services
- Outsourced server services
- Backup monitoring and remediation
- Active Directory management
- Managed workstations
- Outsourced network services
- IT staff augmentation
3. Outsourced AI services
- AI strategy consulting
- AI data preparation
- AI data security and implementation
- AI managed services
4. Outsourced EDI and data integration services
- EDI solutions and services
- Data integration solutions and services
- ERP integration solutions and services
- CRM integration solutions and services
5. Strategic consulting services
- Business and IT strategy consulting
- Cybersecurity consulting
- M&A consulting
- Business transformation consulting
- ERP & CRM consulting
How can you approach outsourcing wisely?
As you consider outsourcing your IT department, there are two main questions to ask.
- What mix of staff resources and outsourcing will position the business for success?
- How can you approach outsourcing empathically so that your IT staff don’t feel threatened but are ready to work together for success?
These are tough questions to answer—particularly #2. The soft side of any transition is always harder than the technical side. If you’d like an outside perspective on how to approach this, contact us today. Let’s talk through your scenario, your options, and any potential challenges that may arise. Corsica Technologies has helped over 1,000 companies advance their journey through IT outsourcing.
The takeaway: Outsource your IT department the right way
Outsourcing can be a painful process, but it doesn’t have to be. The key is to find the right mix of staff resources and outsourcing that fits your organization—then approach the transition empathically. Plan for how your IT staff will adapt their roles under the new collaboration and bring them into the process early. And of course, make sure you choose a great IT outsourcing company. Take your time, be thorough, and you’ll set yourself up for success.
Ready to explore IT outsourcing?
Reach out to schedule a consultation with our managed IT specialists.
