Out-of-Scope Items

Whenever engaging in a fixed fee project, our desire is to deliver a turn-key solution that helps your organization reach its desired goals. In order to provide that solution within a reasonable budget, we have outlined a number of items that would otherwise increase the project cost and perhaps provide little to no benefit to your organization. If you have particular concerns or questions about any of these items, please get in touch.

Items are categorized below for ease of reference. Unless specifically documented, all equipment or work outside of the Statement of Work will require a service ticket.

GENERAL PROJECT WORK

1. Tech Support: Any and all end-user technical support is not included as part of this project.
2. Training: Limited training and knowledge transfer may be provided as part of this project as defined specifically in the Project Scope section of the Statement of Work. However, in-depth training related to vendor specific items is considered out of scope.
3. Cabling: Structured cabling, patch panels, and/or Ethernet cables (copper or fiber) are not included as part of this project. Corsica Technologies will provide the specifications for the cables required as needed. However, the cabling and cables (structured or patch) themselves are not included within the scope of this project. The cables (to Corsica Technologies specifications) may be purchased by the client, either from Corsica Technologies or another vendor.
4. Racks, KVM, Ventilation, and Power: Equipment racks (telco and/or server), KVM Switches, Air Conditioning, UPS devices, PDUs, associated cords/cables, or electrical hard wiring is not included as part of this project. This includes but is not limited to HVAC, duct work, circuit breakers, breaker panels, conduit, wiring for power, outlets, backup power generators, etc.
5. Removal of Legacy Equipment: Corsica Technologies will not disconnect or remove any legacy equipment from racks or mounted on walls. This includes the removal of legacy phone systems and disposal of phones.

NEW PC SETUP

A new PC setup includes installing and updating the base operating system, connecting the device to your organization’s network, installing and configuring Microsoft and Adobe applications, installing any third-party web browsers (Chrome, Opera, Safari), and installing Corsica Technologies security and monitoring tools such as Antivirus and DNS filtering. Below is a list of items that can be paid for on a T&M basis at the request of the client. 

1. Line of Business (LOB) Applications: Installing and configuring LOB applications such as Sage, QuickBooks, etc.
2. Personal Use Applications: Installing and configuring personal use applications such as iTunes, Spotify, Pandora, etc.
3. Favorites / Shortcuts: Setting up quick links or shortcuts such as desktop shortcuts or browser favorites 
4. Antiquated Browsers: Installing antiquated browsers such as Internet Explorer 7
5. Docking Stations: Installing configuring docking stations i.e. Driver/compatibility issues
6. Transferring Local Data: If data is saved locally and requires being transferred.

SERVER & INFRASTRUCTURE

1. Workstation Configuration: Workstation configurations are not included as part of this project.
2. Tech Support: Any and all end-user technical support is not included as part of this project.
3. Application Configuration: Configuration for the Windows Server virtual machines’ operating system environment on which the applications run is included but, any setup, configuration, and/or troubleshooting related to individual applications is considered out of scope.
4. Active Directory (AD): Troubleshooting and/or re-design within Active Directory (AD) is considered out of scope. Corsica Technologies will not troubleshoot nor redefine Group Policy Objects under the scope of this project.
5. Troubleshooting related to Internet connectivity: Any ISP specific issues or troubleshooting are not included within the scope of this project.
6. Troubleshooting Replication Issues: Any issues and troubleshooting related to data replication and performance due to improper customer supplied bandwidth are not included in this project.
7. Troubleshooting iSCSI Backbone Issues: Any issues and troubleshooting related to iSCSI IP traffic, performance, and configuration due to utilizing any older or existing customer supplied switch hardware is not included in this project.
8. Troubleshooting VMware vMotion and High Availability: Any issues and troubleshooting related to certain VMware functions that require “like processors and server equipment” are not included in this project for any old or existing servers or storage equipment provided by the client.
9. Additional Servers or Workstations: Any server or workstation migrations to the virtual or physical environments are considered out of scope, unless they are specifically defined within the Statement of Work.
10. Disaster Recovery and Business Continuity Plans: The creation, develop, documentation, and testing of disaster recovery and business continuity plans is not included in this project. If desired, as a separate project, Corsica Technologies can help Client develop these plans, procedures, and documents.
11. Software Licensing and Support: Client will provide all software and licensing required, including vendor support agreements.
12. SSL Certificates: No SSL certificates are included within the scope of this project.

UNIFIED COMMUNICATIONS

1. Networking on Equipment other than the Equipment Purchased through Corsica Technologies for this project: No VLAN, VPN, Routing, DMZ creation or changes are included other than those specified in the “Installation” section.
2. End user device configuration: Other than for testing purposes, configuration services are not included for PCs, Laptops, Mobile Phones, or other client devices that will connect to the network. This includes installation of applications such as Jabber and Agent Desktop. Client staff will be trained on how to deploy the endpoint.
3. User mailboxes and individual phone configuration: Corsica Technologies is not responsible for setting up and/or recording individual voice mail boxes. Additionally, Client employees will be responsible for setting up individual personal user settings for personal speed dials, soft keys, etc. Corsica Technologies will provide training and materials toward this end.
4. IVR System Integration: Interactive Voice Response (IVR) system integration is not included within the scope of this project.
5. Legacy Voicemail: Migration of legacy voicemail into the new system is not included within the scope of this project.
6. Toll Bypass: Internal calls will use available WAN connections by default. No outside Toll Bypass will be configured outside of that specifically listed in the Installation and Configuration sections.
7. Analog Connectivity for Special Equipment: Any changes to, integration with, or modifications to specialty devices that require analog connections (i.e. Security/Alarm Systems, Credit Card Machines, ATM’s, Fax Machines) outside of those listed to create the bill of materials are not included.
8. Bandwidth, Circuits, and Troubleshooting related to Internet and/or WAN connectivity: No bandwidth, WAN circuits, or Telco lines are included in the project, nor are any ISP, telecommunication, and/or broadband vendor specific issues and troubleshooting for any data, PRI trunks, and/or phone services included in this project.
9. Troubleshooting related to Internet connectivity: Any ISP specific issues or troubleshooting are not included.
10. Troubleshooting related to LAN connectivity: Any LAN network specific issues or troubleshooting are not included.
11. Users, extensions, and settings (Dial Plan): No user, extension, or settings (Dial Plan) configuration is included. In the event that existing settings cannot be retained, Client will provide detailed Dial Plan information to Corsica Technologies with a master list of all users, extension numbers, as well as selections for both user-level and global-level settings, as defined in the Dial Plan workbook.
12. Auto attendant recordings: Client will create or provide recordings and/or electronic files (in a usable format) needed for the auto attendant recordings in the event that existing settings cannot be retained during upgrade.
13. Music on hold: Client will create or provide recordings and/or electronic files (in a usable format) needed for music on hold in the event that existing settings cannot be retained during upgrade.
14. Customized ring lengths: Custom ring lengths will not be programmed for individual phones (ring duration will be set globally for all users).
15. Custom phone programming: Custom XML services (customized software and programming for the phones), or CRM integration, are not included as part of the project and implementation.
16. Phone Deprecation: Beginning in Call Manager version 11.5, Cisco has begun removing support for legacy phone models. These phones must be replaced before any upgrades commence. Unless specifically stated, any work by Corsica Technologies to replace these phones will be considered as out of scope.
    1. Endpoints removed in Call Manager 11.5: Cisco IP Phone 12 S, Cisco IP Phone 12 SP, Cisco IP Phone 12 SP+, Cisco IP Phone 30 SP+, Cisco IP Phone 30 VIP, Cisco Unified IP Phone 7902G, Cisco Unified IP Phone 7905G, Cisco Unified IP Phone 7910, Cisco Unified IP Phone 7910G, Cisco Unified IP Phone 7910+SW, Cisco Unified IP Phone 7910G+SW, Cisco Unified IP Phone 7912G, Cisco Unified Wireless IP Phone 7920, Cisco Unified IP Conference Station 7935
    2. Endpoints removed in Call Manager 12.0: All phone models deprecated in 11.5, Cisco Unified Wireless IP Phone 7921, Cisco Unified IP Phone 7970, Cisco Unified IP Phone 7971